Abu Dhabi Ports, the master developer, operator and manager of ports and Khalifa Industrial Zone (Kizad) in the Emirate, has entered into an agreement with Enjazat Services, a leading provider of value-added services in the emirate of Abu Dhabi, to set up dedicated service desks at Kizad.
These desks at Kizad’s headquarters in Al Taweelah will support investors within Kizad and Khalifa Port, as well as the surrounding communities, with government-related transactions. The businesses operating within Kizad and Khalifa Port can now draw up suitable service terms with Enjazat to handle their government transactions, thus saving time and hassle.
“Our efforts to enhance our customers’ experience include facilitating their government-related business transactions. Having an Enjazat centre at our premises will support our investors from the onset of setting up their businesses to supporting their operations and employees,” said Mana Mohammed Saeed Al Mulla, CEO of Kizad.
“These services are not limited to Kizad and Khalifa Port customers. Our aim is to also provide services and support the people in and around the communities where we work and live,” he added.
Two counters are dedicated to Enjazat within Kizad’s Customer Service. The service desks will provide end-to-end service related to licensing, residency permits, including labour visas, free zone employment visas, family visas, legal translation, legal consultancy, and additional third party specialised services for companies and investors. It will also provide integrated outsourced solutions and services for corporations on a retainer basis. Additional counters and services will be added based on demand.
“Setting up a service centre within the integrated trade and industrial hub of Abu Dhabi is a strategic collaboration between Abu Dhabi Ports and Enjazat. By expanding our offerings, we support their efforts in providing enhanced customer service solutions. Enjazat has established a wide and efficient network of services in close partnership with various government entities to provide value-added solutions to Kizad and Khalifa Port customers as well as members of the community,” said Anas Rashed, CEO of Enjazat.
Established in 2009, Enjazat Services has one main branch and operates from multiple customer service points such as ADCO headquarters, Abu Dhabi Chamber of Commerce and Industry, Mubadala headquarters, ADIA headquarters and Cleveland Clinic Hospital.