Enhancing your Experience

Welcome to the Customer Service department at Abu Dhabi Ports where we take the greatest care to deliver quality services in terms of customer’ experience.

Abu Dhabi Ports promotes Service Excellence by constantly improving the Customer Experience journey. Our existing satisfaction models and mechanisms allow two-way interaction between our investors and our customer service teams.

Whether you are a stakeholder, customer, third-party vendor or first time visitor on our website, we are happy to assist with your inquiries, complaints, suggestions and above all, compliments. Submit Your Form Here

Additionally, we developed a comprehensive Customer Service Catalogue, which will give you a detailed overview of the entire gamut of our services.

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Bridges of Trust

Abu Dhabi Ports aims to be the preferred provider of world-class integrated ports and industrial zone services. Likewise, our Customer Service team takes similar pride in aiming to attain the highest levels of customer happiness by building bridges of trust and transparency.

We believe that consistently raising the quality of our services is integral to our business success. We seek to enhance customer experiences by exceeding expectations when we manage the day-to-day needs of our customers, investors, vendors, suppliers, and stakeholders.

The Customer Service section at Abu Dhabi Ports provides effective and efficient mechanisms to handle your comments and enquiries. To best serve your needs, we have created an inclusive customer feedback handling system, which will obtain and measure your feedback in line with GSEC guidelines and international ISO standards.

We align our processes and procedures with the Abu Dhabi Vision 2030 by developing our standards and guidelines based on the outcomes of our bi-annual customer satisfaction surveys.

Normally, we acknowledge all requests within a single business day. Through regular updates and follow-ups, we will do our best to keep you posted on the progress of your query or complaint.

Easing Paperwork

We understand that everyone gets fazed with paperwork. To reduce the number of steps during a typical business process, we have signed MOUs with various government authorities and have assigned Service Level Agreements (SLA’s) where we agree on timelines to ensure that the customer is satisfied.

Future Plans

In aligning with the Abu Dhabi Vision 2030, we aim to foster excellence, create innovative solutions and streamline services to enhance the individual quality of life.

We will work hand in hand with the UAE smart government services to connect Abu Dhabi Ports to the end government entity.

Through transparency in our dealings, Abu Dhabi Ports has built bridges of trust by sharing a solid rapport with all our public and private stakeholders.

This in turn helps us to work closely with our customers to attain the highest levels of their happiness. Even exceed expectations.