With the certification, Kizad joins global organisations that focus on ensuring that customer feedback is processed and systematically dealt with in line with internationally accepted best practiced management system standard.
Khaled Salmeen stated: “Enhancing customer service is one of Kizad’s core goals. As we begin to welcome tenants to Kizad, customer service, customer retention and complaint handling is becoming ever more important in order to effectively serve our tenants, and we will continue in our pursuit of adopting and implementing world class standards that will further enhance our customer service experience. Gaining ISO 10002:2004 certification is proof of our commitment to constantly strive for excellence.”
LRQA’s Basem Obaid congratulated Kizad and ADPC on achieving the ISO certification. “Right from its inception, Kizad has shown commitment to enhance customer experience by implementing a fully integrated feedback process that resolves complaints in a consistent, systematic and responsive manner.”
Customers can provide feedback to Kizad via the customer feedback form on the Kizad website www.kizad.com or through the toll free customer service telephone number: +971 800 10 20 30.