Abu Dhabi Ports aims to be the preferred provider of world-class integrated ports and industrial zone services. Likewise, our Customer Service team takes similar pride in aiming to attain the highest levels of customer happiness by building bridges of trust and transparency.
We believe that consistently raising the quality of our services is integral to our business success. We seek to enhance customer experiences by exceeding expectations when we manage the day-to-day needs of our customers, investors, vendors, suppliers, and stakeholders.
The Customer Service section at Abu Dhabi Ports provides effective and efficient mechanisms to handle your comments and enquiries. To best serve your needs, we have created an inclusive customer feedback handling system, which will obtain and measure your feedback in line with GSEC guidelines and international ISO standards.
We align our processes and procedures with the Abu Dhabi Vision 2030 by developing our standards and guidelines based on the outcomes of our bi-annual customer satisfaction surveys.
Normally, we acknowledge all requests within a single business day. Through regular updates and follow-ups, we will do our best to keep you posted on the progress of your query or complaint.
